Recourse
Returns and warranty claims tied to the order: dates per item, RMA numbers, one history both sides read, and WooCommerce's own refund.
Recourse is for WooCommerce shops handling returns and warranty claims.
Inside Recourse
Dates per item
on each order the customer sees, for every item, until when it can be returned and until when its warranty runs. The form only offers what is still possible.
Warranties per product
none, a number of days, months or years, or lifetime. Mark any product "final sale".
RMA numbers in your own format, e.g. RMA-2026-00042.
Clear statuses
new, approved, waiting for the item (with the return label or tracking), received, resolved - or rejected with a reason, or cancelled by the customer while it waits. Both sides see the same history; the customer is emailed at every step.
Nothing claimed twice
what was bought, less what was refunded, less what is already on a request.
Refunds done properly
resolve a claim as refunded and WooCommerce's own refund is made on the order - back through the gateway or recorded for a manual refund, with restocking - never more than those items were paid.
Restocking fee (optional) only when the reason is not your fault, never on a warranty claim.
Before you start
Asked first
When does the return window start?
When the order is marked Completed.
Can guests ask for a return?
This version is for customers with an account; guest returns are handled by the shop as before.
More for shipping & orders
Embargo
Stop products shipping to US states and ZIP codes they cannot go to - your rules, enforced at checkout with a clear reason.
Franking
WooCommerce Canada Post, Australia Post and Royal Mail rates in one plugin
Mailslot
Catch bad US shipping addresses before the parcel goes out: local checks always, USPS checks with your own free USPS credentials.